AG
Ashwin G
1 reviews | Active since Aug 2020
03 Aug 2020, 09:43
Impossible to followup or get update
It's impossible to followup on the cancellation of my policy which I requested over a week ago. The call centre clearly doesn't meet service levels as I cannot get thro after waiting for over 10min. Also they tend to transfer you to around and eventually drop the call.
I can bet that discovery will still debit me this month due to their incompetence or avoidance of cancellations.
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Replies (1)
Discovery Insure's replyOfficial
03 Aug 2020, 10:00Good Day Ashwin,
Thank you for bringing your concern to our attention.
We have escalated this matter to the relevant department and contact will be made with you in due course.
Regards
Discovery Insure
Thank you for bringing your concern to our attention.
We have escalated this matter to the relevant department and contact will be made with you in due course.
Regards
Discovery Insure
Discovery Insure's reply03 Aug 2020, 10:00
Official
Good Day Ashwin,
Thank you for bringing your concern to our attention.
We have escalated this matter to the relevant department and contact will be made with you in due course.
Regards
Discovery Insure
Thank you for bringing your concern to our attention.
We have escalated this matter to the relevant department and contact will be made with you in due course.
Regards
Discovery Insure