1 reviews | Active since Sept 2015
Impossible to deal with! I hope I get paid
My car was written off and I have been trying to get paid out by Discovery Insure for weeks and weeks AFTER having started the process. The chap I have dealt with doesn't return emails, does not communicate clearly, doesn't phone back and just left the whole case at a time when I thought my money was coming through, I needed to follow up only to find that there were documents he was waiting for and never made clear.<br> Granted when the accident happened I was otherwise focused and did not always respond promptly, or clearly. But customer service is his job not his pleasure. I apologised numerous times. <br> This has cost me money- I have continued insuring a written off car and have to HIRE A SECOND CAR- I have 7 children!! <br> I have BEGGED this chap to tell me what is happening with my claim-NADA
We sincerely apologise for the delay experienced on your claim but can confirm that the payment has been released today and an email notification has been forwarded to you. In addition the vehicle itself was removed from cover effective the date of loss which means that you did not have this vehicle insured and as such did not incur any additional cost. In terms of the car hire we regrettably cannot be held liable for the fact that you had to hire a second vehicle.
Kind Regards
Kesh Bassdhev
We sincerely apologise for the delay experienced on your claim but can confirm that the payment has been released today and an email notification has been forwarded to you. In addition the vehicle itself was removed from cover effective the date of loss which means that you did not have this vehicle insured and as such did not incur any additional cost. In terms of the car hire we regrettably cannot be held liable for the fact that you had to hire a second vehicle.
Kind Regards
Kesh Bassdhev