NM
Notsi M
1 reviews | Active since Oct 2021
13 Feb 2025, 13:10
Immature practice
Good day
I hope this email finds you well.
Please find the attached report and letter for your review. To ensure the security of the documents, kindly use your 13-digit ID number to open them.
Kindly confirm the address where we can drop off the vehicle.
Should you have any questions or require further assistance, please do not hesitate to contact me.
Best regards,
Desmond Shongwane
Helpful (0)
Replies (6)0
Replies (6)
Discovery Insure's replyOfficial
13 Feb 2025, 13:57Hi Notsi
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply13 Feb 2025, 13:57
Official
Hi Notsi
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Please accept our heartfelt apologies for any difficulty or trouble we have caused you.
Our team will be in touch to address your concerns.
Regards
Discovery Insure
Best regards,
NM
Notsi M's updateReviewer Update
13 Feb 2025, 15:05Shame on you, Discovery Insurance. My car was running, on the road, left my house with its 4 wheels, today you are bringing it back to me loaded on atow truck? Shame on you.
NM
Notsi M's update13 Feb 2025, 15:05
Reviewer Update
Shame on you, Discovery Insurance. My car was running, on the road, left my house with its 4 wheels, today you are bringing it back to me loaded on atow truck? Shame on you.
NM
Notsi M's updateReviewer Update
13 Feb 2025, 15:08I'm still waiting for your assessment report you obtained before you began repairs on my vehicle.
NM
Notsi M's update13 Feb 2025, 15:08
Reviewer Update
I'm still waiting for your assessment report you obtained before you began repairs on my vehicle.
NM
Notsi M's updateReviewer Update
13 Feb 2025, 15:11You said that your cut off mark is 60%. But you still failed to fix my car after you spent 67.9% of the cover amount.
You are so pathetic.
You are so pathetic.
NM
Notsi M's update13 Feb 2025, 15:11
Reviewer Update
You said that your cut off mark is 60%. But you still failed to fix my car after you spent 67.9% of the cover amount.
You are so pathetic.
You are so pathetic.
Discovery Insure's replyOfficial
14 Feb 2025, 08:37Hi Notsi
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Regards
Discovery Insure
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply14 Feb 2025, 08:37
Official
Hi Notsi
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Regards
Discovery Insure
Our team is actively looking into the matter and will do everything possible to resolve it promptly. Your feedback is crucial to us, as it helps us identify areas for improvement and ensures that we provide the best possible service to all our customers.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
14 Feb 2025, 12:45Hi Notsi
We have thoroughly reviewed the claim and, unfortunately, our decision to reject it remains unchanged.
The BMW agent's report indicated that the damages to the vehicle have existed prior for an extended period. You contested this report, leading to the appointment of Salvo, which also confirmed that the engine issues were longstanding defects unrelated to the incident involving the tree. These defects did not arise on the day of the accident.
Given this information, our decision to reject the claim is consistent with the terms and conditions of the policy.
Should you feel that this complaint was not satisfactorily resolved you can contact the National Financial Ombud Scheme:
• Physical address:
• JHB Physical Address: 110 Oxford Road, Houghton Estate, Johannesburg, 2198
• CPT Physical Address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708
• Tel: ***
• Email: ***
• Website: www.nfosa.co.za
Regards
Discovery Insure
We have thoroughly reviewed the claim and, unfortunately, our decision to reject it remains unchanged.
The BMW agent's report indicated that the damages to the vehicle have existed prior for an extended period. You contested this report, leading to the appointment of Salvo, which also confirmed that the engine issues were longstanding defects unrelated to the incident involving the tree. These defects did not arise on the day of the accident.
Given this information, our decision to reject the claim is consistent with the terms and conditions of the policy.
Should you feel that this complaint was not satisfactorily resolved you can contact the National Financial Ombud Scheme:
• Physical address:
• JHB Physical Address: 110 Oxford Road, Houghton Estate, Johannesburg, 2198
• CPT Physical Address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708
• Tel: ***
• Email: ***
• Website: www.nfosa.co.za
Regards
Discovery Insure
Best regards,
Discovery Insure's reply14 Feb 2025, 12:45
Official
Hi Notsi
We have thoroughly reviewed the claim and, unfortunately, our decision to reject it remains unchanged.
The BMW agent's report indicated that the damages to the vehicle have existed prior for an extended period. You contested this report, leading to the appointment of Salvo, which also confirmed that the engine issues were longstanding defects unrelated to the incident involving the tree. These defects did not arise on the day of the accident.
Given this information, our decision to reject the claim is consistent with the terms and conditions of the policy.
Should you feel that this complaint was not satisfactorily resolved you can contact the National Financial Ombud Scheme:
• Physical address:
• JHB Physical Address: 110 Oxford Road, Houghton Estate, Johannesburg, 2198
• CPT Physical Address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708
• Tel: ***
• Email: ***
• Website: www.nfosa.co.za
Regards
Discovery Insure
We have thoroughly reviewed the claim and, unfortunately, our decision to reject it remains unchanged.
The BMW agent's report indicated that the damages to the vehicle have existed prior for an extended period. You contested this report, leading to the appointment of Salvo, which also confirmed that the engine issues were longstanding defects unrelated to the incident involving the tree. These defects did not arise on the day of the accident.
Given this information, our decision to reject the claim is consistent with the terms and conditions of the policy.
Should you feel that this complaint was not satisfactorily resolved you can contact the National Financial Ombud Scheme:
• Physical address:
• JHB Physical Address: 110 Oxford Road, Houghton Estate, Johannesburg, 2198
• CPT Physical Address: Claremont Central Building, 6th Floor, 6 Vineyard Road, Claremont, 7708
• Tel: ***
• Email: ***
• Website: www.nfosa.co.za
Regards
Discovery Insure
Best regards,