Im at a point where im taking you to the ombuds

if there is one thing I do not wish to deal with is arrogant call center agents that do not know what customer service is. I have had the worst service not once but atleast more than 3 times. I logged a claim last week, kevin is the claims handler his phone is permanently busy as I am told. On friday Charmaine picked up 2 of the calls I made to kevin, that woman needs to be disciplined and trained on telephone etticacy and how to handle customers, at one point she told me kevin leaves the office at 6 he will call back when i called back she said there is nothing they can do and kevin has left the office. This morning she made it very clear that she is going to traet me like ish and hang up. I asked for a supervisor and she hung up on me. I want an apology and for someone in that ****** sandton office to call me asap. That rude person couldnt even give her surname. I pay you guys not the other way around therefore I do not expect to be disrespected by any of your consultants.