Ignoring my accident claim

2 Months ago one of my vehicles was badly damaged by a client of Discovery insure. I have sent all documents as requested by them. Thabiso Twala received my documents and refered the case to Ofentse Menyatso. I have emailed numerous times without any response from him. The phone nr supp**** only plays music non stop and no one at Discovery Insure is responding or even trying to repair my damaged car. Ive dealt with many insurance companies in the past but Discovery seems to be the worst of the lot.