ZM
Zandile M
1 reviews | Active since Sept 2020
15 Jun 2025, 22:30
Ignoring cancellation requests for 3 months not right
Canceling insurance for past 3 months requests ignored and company keeps debiting my account. 3 weeks ago refunds confirmed by agents still nothing. Discovery Insure owns me money and are not paying it back after numerous emails and phone calls. What would need to happen to get refund from this company?
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Discovery Insure's replyOfficial
16 Jun 2025, 08:17Good Morning Zandile
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you've experienced in trying to cancel your policy and recover the funds owed to you.
Please be assured that we will look into the details of your cancellation and refund requests as a priority. We am committed to assisting you in reaching a resolution and will ensure that the relevant teams are engaged to investigate and expedite the matter.
Regards
Discovery Insure
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you've experienced in trying to cancel your policy and recover the funds owed to you.
Please be assured that we will look into the details of your cancellation and refund requests as a priority. We am committed to assisting you in reaching a resolution and will ensure that the relevant teams are engaged to investigate and expedite the matter.
Regards
Discovery Insure
Discovery Insure's reply16 Jun 2025, 08:17
Official
Good Morning Zandile
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you've experienced in trying to cancel your policy and recover the funds owed to you.
Please be assured that we will look into the details of your cancellation and refund requests as a priority. We am committed to assisting you in reaching a resolution and will ensure that the relevant teams are engaged to investigate and expedite the matter.
Regards
Discovery Insure
Thank you for bringing this to our attention. We sincerely apologise for the frustration and inconvenience you've experienced in trying to cancel your policy and recover the funds owed to you.
Please be assured that we will look into the details of your cancellation and refund requests as a priority. We am committed to assisting you in reaching a resolution and will ensure that the relevant teams are engaged to investigate and expedite the matter.
Regards
Discovery Insure