Ignoring Cancelation Emails and Telephonically!!!
<p>I only heard good revies regarding Discovery Insure so eventhough they were double the premium of my previous insurance I moved.</p> <p>Then when trying to claim there is ALWAYS something in the small print that THEY failed to explain, so no claim and no help when we need a hire car that was "in any case you don't have your car" as I covered it for Business use. </p> <p>Then in November I telephonically cancelled after trying to add an iPhone 7 @ R350p/m.</p> <p>On December first week, I sent an email and recieved conformation that a consultant will contact me regarding my cancelation, no one called and I went on holiday and assumed that it was cancelled!</p> <p>Why should I phone them when I said in writing I want to cancell and they cannot be botheered to try and contact me!</p> <p>Referance ********** 053</p> <p>On Christmas day i have to see a R285.00 HIGHER than any other month.</p> <p>No one has called or emailed me and I demand my money back!!</p> <p>I am so upset and schocked that is customer servic!!!!!!!!</p>
Thank you for the feedback, we try hard to provide the best possible service to our clients and their satisfaction is our reward.
We have escalated the concerned raised to our Retention Division for a speedy resolution.
Please accept our sincere apologies for the delayed service experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for the feedback, we try hard to provide the best possible service to our clients and their satisfaction is our reward.
We have escalated the concerned raised to our Retention Division for a speedy resolution.
Please accept our sincere apologies for the delayed service experienced.
Regards,
Sekgobola
Discovery Insure
