Ignored emails & extremely poor service

Discovery Insure refuses to talk to me or respond to the emails I sent regarding a cracked windscreen yet they debit my account every month for a service that they refuse to give. I engaged them on Twitter as well but because they are so excellent in poor service... *** is yet to return my call whenever she is ready and I am supposed to drive a car with a cracked windscreen that is getting bigger daily. I am very sure that your competitors don't give such poor service. I see my query going to the ombudsman next week Monday.