If they Cannot treat their Customers Properly, they Should be in Short Term Insurance

I recently moved to Discovery Insure. All was well until I had to make a claim. My daughter was sandwiched between two cars at a red traffic light. Because she wasn't able to get hold of me, she made the call to Discovery herself. The car was towed away. From there on out every bit of my experience with Discovery Insure was a horrible one. As a customer, I felt completely disrespected. Communication was almost non-existent. I tried to see my car but no one seemed too enthusiastic to let me know where it was. Whilst I sent all the information, including details of the third-party insurance, I was asked for it three times. To date no approach (that I know of) was made to the insurance of the person that rode into my daughter, even though he and his insurance admitted guilt in the matter. I was then presented with only one option, the car will be written off. No discussion, no alternatives. I felt completely disempowered in the process. I eventually accepted their offer but only because I needed to get this horrid experience over with.