If there were a ZERO star option, I would have chosen it

People warned me against Discovery Insure - that they are very difficult when it comes to claims / pay-outs. But I didn't believe them, because I've been a very, very happy Discovery Health client for more than 20 years. But my friends were right ... Since I started with Discovery Insure, I had ONE claim after a severe weather incident. The assessor's finding was that the claim should be paid out, but then Discovery made-up facts. In the end, the matter was reported to the Ombudsman. And Discovery is just playing the long game: delaying the process with more made-up facts, based on incorrect photos. This happened more than a year ago, and then is still no outcome in the matter ... My broker then advised me to move to the Purple Plan, which is way more expensive than the regular plan. When I recently relocated, I read their instructions carefully, and it stated that I will be covered for items that break. During the moving, my bed was damaged by rain. Once again, the assessor found that the bed was damaged and that the claim is valid. But once again Discovery reject the claim, because the bed was not broken - it was just damaged! Ridiculous!!! I'm now also considering moving my health insurance, my bank products, and l;ife insurance products ... What a ****!