if there is no more insurance company's make sure you don't use discovery insure

iv been Insured With Discovery since 2016 and had one claim for my gate motor at the beginning of the year which to my amu*****t went well but then one afternoon the main water supply pipe has burst under my house and then the drama started. We have an insurance Broker Eli Aluf who was magnificent unbelievable service and follow up but Discovery let me tell you so much the damage accrued on the 2nd of Jun We got paid this morning 25th of Jun what a mission!!! 1. everybody is working from home so no one gets back to you We were very lucky our broker gave us the go-ahead to fix the issues that is the plumbing the paving the plaster and paint the issue was resolved in no time but then getting the money from the discovery was a horror story 1st they come back and argue thet the plumber has overcharged his invoice was over R19000 and something and they said they can only pay R 12000 as their provider (the one that works from home)charge will only be R12000 the paving was R 11500 or so and the painting and fixing of the chasing in the walls and paint came to R 9000 or so they were only prepared to pay R 8000 for both which was about a week later and their offer been rejected then they came around and said leaking and burst pipes are not insured under a business policy so let us pay you only R 20000 for your paving and paint Wow what an insurance company, wow and they say that my brokers are unprofessional their mathematics is brilient and again their offer been rejected saying the plumbing issue was insured a week ago and they only wanted to pay R 8000 for the paving and paint now they are so kindly offering to pay in full for the paving and paint but not for the burst pipe how confusing we pay over R4500 a month to get an insurer who claims to be reputible to tell you story's they actually remind me of out surence "you always get something out " so again we were not prepared to accept their offer and now they go to the plumber and ask for a discount and you know the asessor the one that works from home he phones the paving guy and start cheting him about how can he charge for 1 day labour for 5 m2 R11500 and telling him that he must charge only R1500 as this is what their service provider again( the one that works from home ) will charge and then some how they couldn't get hold of the painting company so they say nothing but we working on your claim and drag the issue for a total of 1 month I signed the acceptance of their R29000 cause my broker Eli Aluf paid us the difference from his pocket it was signed on Tuesday I must stress thet this happened after a long!!!!!! conversation with the claims manager at Discovery a lady by the name Shirisa who knew buy now how aggressive I can get specially after been messed around for nearly a month she autorised the amount to be paid but nothing showed in our account until Thursday morning only our brokers Ali Aluf part so after my broker agent could get hold of no one on Thursday but a lady by the name Michelle who told her that they are aloud 72 houres and they are still in their time limit (3.5 weeks later in their time limit) and she tells my agent Gilean how unprofessional she is I just had enough and I said let me get hold of the claim manager SHIRISA and see what she can do for me "THE SORCE OF THE PROBLEM " no answer I send an SMS 1 2 3 4 5 of them and I get I'm in a meeting at 12 o'clock she complained to my agent for giving me her number and thretens her thet she will report her to her boss and wait for it it is much more interesting she didn't release the payment this is way it was not paid what an insurance company I got paid this morning and I canceled my insurance with them and moved to Santam Discovery is a very good medical aid they should stick to what they know don't insure nothing with this company they are worth then OUT SURENCE at list they pay you something out .