CR
Chelin R

1 reviews | Active since Feb 2020

17 Feb 2020, 12:56

If I didn't feel safe before, I do now.

I was involved in a car accident this morning and was completely unsure what to do next. Within two minutes, Meshen Chetty at Discovery Insure contacted me to confirm if a) I was involved in an accident and b) if I was ok. I didn't have to sit there and painfully provide policy numbers, vehicle models and locations - they already picked up all the information they needed. They even went as far as to tell me the make of the car I was involved in the accident with - #blownaway.

The process from then on was completely seamless. After making 100% sure that I was ok and did not require medical assistance, they took me through the next steps and explained the process fully. When I supp**** them with my police case number, my car was instantly booked in for an assessment the next day. And just to top it off, I was called yet again to check that I'm ok and if there was any questions I wanted to ask.

The fact that I had the accident and was contacted in minutes confirms that I am with the right insurer. As a female, I take great comfort knowing that there is someone watching over me and if anything goes wrong - from accidents to abnormal driving behaviour, there is someone to instantly assist me, without even having to ask. I feel incredibly safe and the service really speaks volumes. Thank you Discovery Insure and to Meshen Chetty.

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