TW
Tiffany W

1 reviews | Active since Mar 2015

12 Jan 2018, 09:59

I was sold an insurance policy without personal possessions cover even when explicitly asked for

I joined Discovery Insure due to my previous experiences with their other products. When I met with my broker I had explained to him that I wanted full car insurance including possessions and my electronics (MacBook), with a zero excess.

I was given a quotation and due to me leaving Johannesburg, I was rushed to sign documents prior to me receiving my cover breakdown - I have emails of this with dates. I have now had personal contents ****** out of my vehicle, and when I called my insurance to tell them and submit a claim they told me I am not covered for personal possessions and only my laptop is covered. I then proceeded to call my broker and he advised that it is a separate cover and can quote me on it. SO UNHELPFUL, when I have just had around R8000 of clothing, shoes and sunglasses ****** from my car, AND I HAD ASKED FOR THIS TO BE INCLUDED IN MY COVER, which was probably forgotten due to the rush of trying to get the deal closed and get me out of my previous insurance which was fully covered to now being not fully covered.

I AM APAULED THAT THIS IS NOW MY PROBLEM WHEN I HAD EXPLICITLY ASKED FOR EVERYTHING INCLUSIVE. I AM NOW VERY WORRIED ABOUT MY OTHER 5 PRODUCTS I HAVE WITH DISCOVERY AND I AM WONDERING IF I AM GOING TO HAVE SIMILAR ISSUES WHEN I NEED TO MAKE USE OF THOSE AND IF ANYTHING HAS BEEN LEFT OFF OF THOSE. THIS NEEDS URGENT ATTENTION AND SOMEONE NEEDS TO COMPENSATE ME FOR MY LOSSES!!!

0
Replies (4)
Discovery Insure
Discovery Insure's reply12 Jan 2018, 10:30
Official

Thank you for raising your concerns with us.

Kindly note that we have tried contacting you telephonically.

We have referred your complaint to your Financial Advisor’s office and management for urgent attention.

Regards

Preveshen
Discovery Insure

TW
Tiffany W's update12 Jan 2018, 10:34
Reviewer Update
Thank you, I was in a meeting. When can I expect a response?
Discovery Insure
Discovery Insure's reply12 Jan 2018, 11:08
Official

Thank you for taking my call.

As discussed, we are awaiting a response from your Financial Advisor.

We expect feedback to be provided within the next 2 business days.

Regards

Preveshen
Discovery Insure

TW
Tiffany W's update15 Jan 2018, 15:28
Reviewer Update
Hi Preveshen Please, could you call me ASAP. Thanks