mm-
memory mhika -hove
1 reviews | Active since Sept 2013
08 Dec 2015, 16:30
I was on hold for 10 minutes for a border letter
I called in on saturday to get a confirmation of cover as i had not received any documentation from my new insurance. I waited and waited and still nothing. Today i called in and the lady that answered the phone told me that she doesn\t have my car details on the system and that it seems like that information was never there. So what happened to my information. I then requested for the border letter and she put me on hold for 10 minutes and mind you i work in a call centre too so i value my time."
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Discovery Insure's replyOfficial
08 Dec 2015, 19:01Hello memlety,
Thank you for your comment.
We have called the mobile number we have on our records which is the same as the one on your Hello Peter account and we could not reach you, we left voice messages.
With regards to the Confirmation of Cover, we have sent it to your G-Mail address that we have on our records and not to the MiWay one you have on your Hello Peter account.
We apologise for the inconvenience experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We have called the mobile number we have on our records which is the same as the one on your Hello Peter account and we could not reach you, we left voice messages.
With regards to the Confirmation of Cover, we have sent it to your G-Mail address that we have on our records and not to the MiWay one you have on your Hello Peter account.
We apologise for the inconvenience experienced.
Regards,
Sekgobola
Discovery Insure
Discovery Insure's reply08 Dec 2015, 19:01
Official
Hello memlety,
Thank you for your comment.
We have called the mobile number we have on our records which is the same as the one on your Hello Peter account and we could not reach you, we left voice messages.
With regards to the Confirmation of Cover, we have sent it to your G-Mail address that we have on our records and not to the MiWay one you have on your Hello Peter account.
We apologise for the inconvenience experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We have called the mobile number we have on our records which is the same as the one on your Hello Peter account and we could not reach you, we left voice messages.
With regards to the Confirmation of Cover, we have sent it to your G-Mail address that we have on our records and not to the MiWay one you have on your Hello Peter account.
We apologise for the inconvenience experienced.
Regards,
Sekgobola
Discovery Insure