AM
Ann M
1 reviews | Active since Nov 2012
28 Jan 2026, 07:34
I was driving my mom's car on Saturday morning around 08:30am on N12
I was driving my mom's car on Saturday morning around 08:30am on N12. The tyres got spiked. I'm a discovery insure client and my mom is a discovery insure client. Kelebohile refused to call for emergency assistance, stating the my mom must call her. When my mom called Discovery the phone kept on cutting. I was only assisted by Vuyo an hour later. My life was in danger as I was stuck in an unsafe road.
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Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
28 Jan 2026, 08:15Good day Ann
Kindly DM us your mum's ID/policy number as well for us to investigate this further. We need to access her policy details.
Regards
Discovery Insure
Kindly DM us your mum's ID/policy number as well for us to investigate this further. We need to access her policy details.
Regards
Discovery Insure
Discovery Insure's reply28 Jan 2026, 08:15
Official
Good day Ann
Kindly DM us your mum's ID/policy number as well for us to investigate this further. We need to access her policy details.
Regards
Discovery Insure
Kindly DM us your mum's ID/policy number as well for us to investigate this further. We need to access her policy details.
Regards
Discovery Insure
Discovery Insure's replyOfficial
28 Jan 2026, 15:46Good day Ann
Thank you for taking the time to speak with us earlier and providing all the additional information. As discussed, we've requested that the call you had with Kelebohile be retrieved by our Voice team. Once received, we'll listen to it and provide feedback on what is found, as well as take the appropriate actions based on those findings.
Regards
Discovery Insure
Thank you for taking the time to speak with us earlier and providing all the additional information. As discussed, we've requested that the call you had with Kelebohile be retrieved by our Voice team. Once received, we'll listen to it and provide feedback on what is found, as well as take the appropriate actions based on those findings.
Regards
Discovery Insure
Discovery Insure's reply28 Jan 2026, 15:46
Official
Good day Ann
Thank you for taking the time to speak with us earlier and providing all the additional information. As discussed, we've requested that the call you had with Kelebohile be retrieved by our Voice team. Once received, we'll listen to it and provide feedback on what is found, as well as take the appropriate actions based on those findings.
Regards
Discovery Insure
Thank you for taking the time to speak with us earlier and providing all the additional information. As discussed, we've requested that the call you had with Kelebohile be retrieved by our Voice team. Once received, we'll listen to it and provide feedback on what is found, as well as take the appropriate actions based on those findings.
Regards
Discovery Insure
Discovery Insure's replyOfficial
03 Feb 2026, 13:01Good day Ann
Thank you for taking our call earlier. As mentioned, we listened to the call you had with Kelebohile and agree that it was not at the level of service we strive for and could have been handled much better. Again, please accept our apology and rest assured that we will be working hard to do better going forward. Also, your feedback has prompted us to review our processes within that area in order to provide better service, so thank you for that, we appreciate it.
Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Thank you for taking our call earlier. As mentioned, we listened to the call you had with Kelebohile and agree that it was not at the level of service we strive for and could have been handled much better. Again, please accept our apology and rest assured that we will be working hard to do better going forward. Also, your feedback has prompted us to review our processes within that area in order to provide better service, so thank you for that, we appreciate it.
Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Discovery Insure's reply03 Feb 2026, 13:01
Official
Good day Ann
Thank you for taking our call earlier. As mentioned, we listened to the call you had with Kelebohile and agree that it was not at the level of service we strive for and could have been handled much better. Again, please accept our apology and rest assured that we will be working hard to do better going forward. Also, your feedback has prompted us to review our processes within that area in order to provide better service, so thank you for that, we appreciate it.
Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure
Thank you for taking our call earlier. As mentioned, we listened to the call you had with Kelebohile and agree that it was not at the level of service we strive for and could have been handled much better. Again, please accept our apology and rest assured that we will be working hard to do better going forward. Also, your feedback has prompted us to review our processes within that area in order to provide better service, so thank you for that, we appreciate it.
Please feel free to reach out to us should you need any further assistance.
Regards
Discovery Insure