I tried to give the benefit of the doubt, but zero help. AND ALL THE FALSE INFORMATION!

So, 14 days since my vehicle was victim to theft, and all 4 wheels have been ******. 11 Days since my first complaints because my case manager did not do anything until the complaints was lodged here. 11 Days since ZERO reply with feedback from Discovery insure on my complaints, and literally 1 auto-generated reply from my case manager [stating that my vehicle that went to a supplier/service whatever that was taken in for WHEEL REPLACEMENT is now awaiting STRIPPING, PANEL BEATING and PAINTING [Please, am I crazy or do you notice the difference?] 11 Days, still waiting for the false promises from my case agents to send me the details [the invoice for service, the parts ordered, the actual amount that they estimated, STILL NOTHING BUT FALSE PROMISES 11 Days without reply or reason from this platform's promises that I as a customer is "important" and the case will be addressed and I will be contacted with a resolution. NO REPLY I was patient for 3 days when your service company could not fetch up the vehicle because they didn't have a working tow truck, I was patient when they showed up with wrong temp wheels as a plan B [Not understandable since I sent ALL the specs from the Dekra report when car was bought, and the tire replacement I did just after we buying the vehicle to my case manager, and your servicing company and the manual which is also inside the vehicle to no avail.] 9 Days ago They fetch my vehicle with another set of temp wheels after I have to phone and follow up and be falsely informed that they are sending the tow truck withing 30 minutes... [Why lie repeatedly?] I have been switched from a Katelyn, which went the extra mile, to a Janice, who gave me false information, and then not a soul until I had inquired repeatedly an Esleey.... First, the excuse was they couldn't follow up with suppliers the first 4 days because they couldn't get the vehicle to their workshop. Monday, AGAIN false information, and all of a sudden they did not order tires yet, and cannot find tire for the vehicle. Today, Tuesday, I phone for an update: THEY HAVE THE WRONG RIMS AND TIRES! No access to the app, No response to get hold of the case manager, who if they bothered to to what I requested this would not happen 14 days in. This is my last request to speak to an actual human who will sort this out, because now my vehicle is at a shop, hell knows where, with people doing hell knows what to it, with NO solution, and my half a month into insurance hell because I trusted Discovery Insure and you pay no mind. Who is taking care of the costs of the therapy to deal with the TRAUMA of this ordeal! Are you paying for that? Are you paying my travel expenses for what looks to be MONTHS on end now as keep deliberately giving bad service?

I guess at 11:00 am I am contacting the Onbudsman, perhaps he will