1 reviews | Active since Jul 2013

30 Dec 2015, 08:55

I spoke tooo soon

So below is a compliment I gave discovery for their good work...I was involved in an accident today and I have to give credit where it's due... Discovery called me within a minute of impact..they already had a plan within 5minutes...they contacted the tow truck on my behalf...they got the rental car company to contact me...they made it such a easy process and less stressful... They even got their legal adviser (zweli) to advise me...just waiting for them to assess my car and fix it...but with the service so far...I'm sure it will be an easy process...will definitely refer my friends and family to them...keep it up discovery!!!......<br> <br> But now when it comes to giving me the rental car as they initially stated...apparently I do not have that facility as is thought I did...when I changed to disc...I was given a comparison qoute and my previous ibsurance gave me car hire...but the comparison qoute that discovery brokers give...is not always what you previously had!!! It's now up to the client to go and look at every line to make sure that you now downgrading...which is ******* for the broker to do anyway!! Now I have no transport!!! Disgusting!!i know what I'm doing wen my car is fixd!

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Replies (1)
Discovery Insure
Discovery Insure's reply30 Dec 2015, 10:58
Official
Hello denishangovender,

We are concerns by your comments and we'd like to look into this matter.

We are in contact with your broker to determine what was agreed before your policy was effective, once we have gathered and assessed the details we will contact you back.

Regards
Thabani