I should NOT take two months to finalize and complete a claim!!!

I thought the service of discovery were up to standard, but I have received nothing but disappointment at every point. Starting with the consultant Natanya, she is always unavailable and when she does reach out- it not helpful at all. The call center will "apologies for the delay" till you run out of minutes. I have been without a vehicle for almost two months, and no one is saying anything, but I am just given the run around between them and the panel beater. The service received has been nothing but disappointing to say the least, even thinking of changing my insurer as soon as this process is over. I am about to move to a new city this week and I am just stressed on how I'm gonna navigate the whole relocation process without a vehicle.