NB
Nico B
1 reviews | Active since Jan 2010
04 Dec 2018, 18:14
I really can’t say
Good day all
Please explain why my policy has lapsed? I have asked the team to do a immediate debit as I salary was only paid paid on the 28th November 2018 and not 27th November 2018 as instructed. Please see reference number as there is funds in the account available for my insurance. Ref: ********** 392
I have also called last week Monday and Thursday and the consultants said they have debit my account so why am I getting sms saying my account has lapsed.
And I got confirmation email all resolved. Now I have to sigh up again??? If my business is not welcome please say so
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
05 Dec 2018, 11:19Good day Nico
Thank you for raising your concern.
We have looked into the matter and it is currently being investigated.
A resolution is being sought and a representative will be in direct contact with you.
Regards
Discovery Insure
Thank you for raising your concern.
We have looked into the matter and it is currently being investigated.
A resolution is being sought and a representative will be in direct contact with you.
Regards
Discovery Insure
Discovery Insure's reply05 Dec 2018, 11:19
Official
Good day Nico
Thank you for raising your concern.
We have looked into the matter and it is currently being investigated.
A resolution is being sought and a representative will be in direct contact with you.
Regards
Discovery Insure
Thank you for raising your concern.
We have looked into the matter and it is currently being investigated.
A resolution is being sought and a representative will be in direct contact with you.
Regards
Discovery Insure
NB
Nico B's updateReviewer Update
12 Dec 2018, 12:45I am still sitting in the same position and I was promised a speedy resolution, discovery insurance is having system problems and cancelling my policy!! Why is this happening with no feedback and this gives my credit profile a negative impact. The consultant that called said I would get an apology well I am still awaiting? As this will help me with the credit beurea
NB
Nico B's update12 Dec 2018, 12:45
Reviewer Update
I am still sitting in the same position and I was promised a speedy resolution, discovery insurance is having system problems and cancelling my policy!! Why is this happening with no feedback and this gives my credit profile a negative impact. The consultant that called said I would get an apology well I am still awaiting? As this will help me with the credit beurea