1 reviews | Active since Jan 2014
I paid R5000 excess (on a 3rd party claim) that was supposed to be paid for by Discovery - and now they don't respond to any of my communication...
Someone drove into my wife's car so we had a 3rd party claim on fixing the bodywork of her vehicle. Discovery confirmed tht we met all of their criteria to NOT have to pay any excess when collecting the vehicle - which I made 100% sure of before I went to go and collect the vehicle, yet was still told by the service provider that Discovery Insure appointed themselves (who took 6 full working days to fix something that most panelbeaters would be able to fix in less than 2 days...), that they can't hand me the car in case I don't pay the R5000 excess on the spot - which I then did as after not having had my car for more than a week I needed it back asap. I then informed Discovery that they thus (OBVIOUSLY!) need to refund me the R5000 - AND left them the entire story on the "How was your recent claim's experience" survey - AND sent follow up emails about this to the consultant who worked on this claim - ***, *** as well as *** - yet I never heard back from anyone... so now I'm still out of the excess that was supposed to be covered by Discovery - shocking to say the least - mistakes happen, but the fact that they can't care the least bit to put things right tells you exactly what you should expect from them... I will most definitely not recommend Discovery Insure to anyone...
Thank you for sharing your views.
As a benefit, you enjoy our Excess Recovery process against the third party from our recoveries team.
Whilst the incident may have not been your fault, our plan guide refers:
Excess This is the amount you contribute towards each claim. Your excess amount will be the total of your basic excess, any additional excess amounts, (for example voluntary or compulsory), that apply to the specific claim event. This information is shown in your Excess Annexure and Plan Schedule .
We have since made the team aware of your distress and further communication will be given to you on how your excess will be recovered and ultimately paid back to you.
Regards
Discovery Insure
Thank you for sharing your views.
As a benefit, you enjoy our Excess Recovery process against the third party from our recoveries team.
Whilst the incident may have not been your fault, our plan guide refers:
Excess This is the amount you contribute towards each claim. Your excess amount will be the total of your basic excess, any additional excess amounts, (for example voluntary or compulsory), that apply to the specific claim event. This information is shown in your Excess Annexure and Plan Schedule .
We have since made the team aware of your distress and further communication will be given to you on how your excess will be recovered and ultimately paid back to you.
Regards
Discovery Insure