1 reviews | Active since Nov 2024
I lost my car because of Discovery insure
On the 28/ 01/ 2024 I bumped I into a hole and my vehicle undercover was damaged. I reported and claimed from Discovery insure in March. They advised me to take my car to Durban South Panel and Paint for assessment and repairs which I did. My car was repaired and I collected early May. On the 3rd July the vehicle signalled an overheating engine. I went to close petrol station and find that water tank was empty. All the water that was filled flowed under the car. Only to find that the pipe from the water tank and the one from the radiator were separated and unclamped together. I reported to Discovery insure and advised me to take the vehicle back to Durban Panel and Paint because since that day my car had so many problems.DSPP took about 3 hours to"fix" what they never told me or write a formal report on. Still the car signalled that the engine is overheating. I bought this car in June 2020 as a brand new car. I reported again to Discovery insure and was advised to take the car to Hyundai for diagnosis in August 19 which I did.An assessor was appointed by Discovery but s/he came on the 12 September. To cut my story short Hyundai find out that head gasket was blown probably because of overheating engine. Upon receiving assessor's report Discovery rejected my claim that they should repair my car because the panel beaters they referred me to were negligent and left the pipes unclamped, which then separated and water was lost causing engine to overheat I am currently have no vehicle as I cannot drive that one anymore.I have depression and I cannot sleep because of the insurance I took and pay for hoping that it will be on my side when I have a problem with my car. I have to pay R105000 if I repair my car which I don't have. Discovery ganged with Durban South Panel and Paint against me. They advised me to take my car to negligent panelbeaters and now I have to pay or lose my car forever.On the other hand even if I don't repair this car I still have to pay the monthly installment. I am so frustrated and I feel like I am losing my mind. I am back to using taxis now. My car is at Hyundai striped and I do not have money to repairit
I went to DSPP on that day and my vehicle was assessed and " fixed" by Xolani and Mark,the manager whom we had a conference call with.
It took them more than 2 hours to do whatever they were doing but they could not write a formal report on what they found and fixed.I asked for this report from Mark but he said he will email it to *** the time when the car was taken to Hyundai for diagnosis Mrak said he could not write any report because they physically assessed the car.My question is what is the report? Is it not what you found out and fixed and that should have been done formally so because it was a case between me and them.You just accepted that lame excuse from them.If I am told twice by your recommended repairers that there is no problem in the vehicle what else would I have done? In fact Mark even said to me the vehicle is now fixed it will not overheat again, which I realized that he was lying to me.
Please investigate again
I went to DSPP on that day and my vehicle was assessed and " fixed" by Xolani and Mark,the manager whom we had a conference call with.
It took them more than 2 hours to do whatever they were doing but they could not write a formal report on what they found and fixed.I asked for this report from Mark but he said he will email it to *** the time when the car was taken to Hyundai for diagnosis Mrak said he could not write any report because they physically assessed the car.My question is what is the report? Is it not what you found out and fixed and that should have been done formally so because it was a case between me and them.You just accepted that lame excuse from them.If I am told twice by your recommended repairers that there is no problem in the vehicle what else would I have done? In fact Mark even said to me the vehicle is now fixed it will not overheat again, which I realized that he was lying to me.
Please investigate again
I have so many things and questions which I have hoped to get answers through you.
I took my car for service on the 21 March 2024 and the vehicle health check shows that there was no problem with the radiator.This was just a month before I took my car to Durban South Panel and Paint.I was shocked to hear that my radiator needs to be changed.
Please investigate that.
If they had just fixed the undercover which I knew was damaged ,I would not be in this mess.
When I insisted that they must not fix the radiator,Xolani told me not to worry because it won't increase the excess.
There is a lot that is not making sense to me.As a black female I am treated with no dignity in this case
Please relook at my case.
Find the vehicle health check from Hyundai( 21/03/2024
Thank you
I have so many things and questions which I have hoped to get answers through you.
I took my car for service on the 21 March 2024 and the vehicle health check shows that there was no problem with the radiator.This was just a month before I took my car to Durban South Panel and Paint.I was shocked to hear that my radiator needs to be changed.
Please investigate that.
If they had just fixed the undercover which I knew was damaged ,I would not be in this mess.
When I insisted that they must not fix the radiator,Xolani told me not to worry because it won't increase the excess.
There is a lot that is not making sense to me.As a black female I am treated with no dignity in this case
Please relook at my case.
Find the vehicle health check from Hyundai( 21/03/2024
Thank you