I haven't received a full clarity why my premiums was raised or increased before my anniversary months since CALLCENTRE n claims department failed to give e xplaination on this and can't even retrieved on they system who did and why

<p><span style="color: #555555; font-size: 15.2425px; background-color: #ffffff;">Why Discovery Insure doesn't call me to explain this increase or raise ;I stated very clear on the 1st review that I don't know wat is the raise for ;even CALLCENTRE agent and claims department failed to give me properly explanation does it mean everytime I need an clarity on discovery insure I must go on hellopeter, because no one have a heart yo explained to client? Kindly give me explanation why it increased before my anniversary months? Why it wasn't proper explained to me.Why discovery insure staff failed to retrieve this from their systems? It is so unprofessional and unfair the way I am being treated.Why would my policy increase without further update on my policy document; to me as well to your systems your staff can't find reason for the raise ...same thing will happen in November when I reach my 1st anniversary I will just accumulate an increase without proper e explanation what this for ? it how we as client we are pushed to go back shopping for another insurance companies because it not what I expected from such big company like discovery to find clueless staff waiting on call for more than 20minute but can't get the explanation you need...you are just place on hold with no further update why who and when. ......</span></p>