I have been messed around left right and centre!!

<p>On Monday the 12th of June 2017 i put in a claim for damage to my vehicle. I was informed by someone from discovery that i will be getting a rental car and i must make it known that it is for an accidental claim so that my rental car period is extended. Upon phoning Discovery to extend my rental period they proceeded to tell me (without an assesment report) what was wrong with my vehicle. On Thursday i spoke to a guy by the name of Gordan, not helpful at all, kept speaking to me as if i did not understand the process and also told me that his manager wont extend my rental period. I was then told by Gordan that he is organising for my vehicle to be towed back to my house on that Thursday (15/06/2017) I have still not heard back from him by the way. I then cancelled my policy, What a nice lady, Shamanie Pillay, she even apologised to me for what happened. I phoned again later on Thursday to find out what the process is with getting my vehicle back, I spoke to Lerato in Claims, again, what a lovely lady, After explaining why i cancelled, she told me that its not right, she spoke to her manager who then said they will extend my rental for the full 30 days ( Which might i add, to date has not been done) she also explained that it will only be able to be extended on Monday as the department that deals with that had already gone home for the long weekend. Only on Thursday did i get an sms notifying me that my vehicle has been booked for an assesment. Today (21/06/2017) i recieve an email with the assesment report, my vehicle has more damage to it than what it went in with, they have also completely overlooked the side that incurred the damage. I apparently have just under R70 damage to my vehicle after breaking a ball joint from hitting pot holes with a R3000+ excess... and still no extension on my rental car which might i add is needed to do my job. The rental car is wanted back and no one has even bothered to contact me with regards to what the process is with my vehicle. Unfortunately i cannot be without a car so Avis is going to bill me but you can be dam sure that that bill is coming your way. This is utter ****! I reinstated my policy like a dam fool!</p> <p>I cannot believe i spend over R1000 p/m for such disgusting service!!!!</p>