I have a claim that was paid below the insured amount ***, I followed up with Siphesihle Biyela who could explain was was the payment below the insured value follow up email was sent and u to today I have been ignored

I have a claim that was paid below the insured amount ***, I followed up with Siphesihle Biyela who could explain was was the payment below the insured value follow up email was sent and u to today I have been ignored. Pathetic service for such a big company. Really disappointed