I got excellent customer service from Thabang Mpyana from Discovery insure I called to cancel but he showed respect when trying to convince me to stay

I got excellent customer service from Thabang Mpyana from Discovery insure I called to cancel but he showed respect when trying to convince me to stay. He didn't focus on bad mouthing other insurance and at some point he said they when other insurance is giving me a good deal. Eventually he gave me a better deal