I expected better.

I really have had the most mediocre experience this time around with Discovery insure. I was in an accident on the 23rd of March 2022. Had my vehicle towed and sent through for evaluation and thereafter, repairs.

However the repairs took far too long for the type of repairs that were required.

I was given a courtesy car for a month (30 days), which was taken away after that time had lapsed. I was left stranded with no way of getting to work. It really should not have taken that long to repair.

I emailed and asked for some assistance and information and was ignored and left to fend for myself in the taxi ranks to get to work.

Discovery should check with customers to ensure convenience and well being during these times. My car was taken to Pinetown for repairs, when I live an hour plus away in Stanger.

Of course things happen so fast when on scene and decisions cannot be carried out soundly for the people involved. It is then that your company should be comforting and checking, where would it be convenient for the customer to have the vehicle repaired at a closer location, so that it wont be a hassle for them to collect the vehicle once repaired. Not all customers have multiple vehicles to cope in such situations.

I really expected better guys. I have been so loyal to discovery, having the medical aid with vitality, car insurance and banking with Discovery.

I was willing to grind through the premiums that seem way too high for me because I though I was paying for a higher level of quality , that justified me paying such premiums. And now that those premiums will increase even further due to my claim (of which I was not at fault by the way), I am forced to consider other options.

I have begun shopping around now due to the fact that the level of service (Mediocre), can obviously be matched by a competitor and why should I pay R1000+ premiums, when I can get the same level of service from a cheaper company.

Discovery has really let me down and all my friends and family are surprised when they see me stranded and struggling with transport, being a Discovery client.

We all thought so highly of Discovery.

Like How come discovery cant help out a client or at least ensure the vehicle is repaired before the time lapses?? And nothing can be done when a client says "I have no other transport'. We pay to be taken care of in such ways or at least expect an attempt from someone in your establishment to try and assist.

My people wonder why I'm paying so much if this is the level of service we get.

Anyway, thank you Discovery for eventually getting my vehicle fixed, But I'm afraid i'll have to say goodbye.

Goodbye. Regards Rashid Mlongo