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Therese M
1 reviews | Active since Nov 2011
22 Nov 2021, 14:52
I dont pay Pirate Premiums, Why am I getting Pirate Parts????
Discovery Insure replaced my windscreen in May with a pirate windscreen. I highlighted my unhappiness with this windscreen within a week of it being replaced. Nothing. Due to the pirate windscreen the windscreen wiper sensor does not connect and does not work. Spoken to Discovery on a weekly basis, have escalated it to claims managers and still NOTHING!! Discovery blames Auto Boys and of course, no response from Auto Boys even after their own consultants tried for two hours to fix the botched job - it needs to be placed with an agent approved windscreen, not a pirate one! Disgraceful service!!!
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Therese M's updateReviewer Update
22 Nov 2021, 17:27Good day Discovery
The service provider has already been out to try and rectify it - 2 hours later this was not possible as the pirate glass does not align with the sensor. This has been ongoing for months and I will not accept a settlement or pirate windscreen which I have made very clear in the NUMEROUS calls on a weekly basis. I am not sure who should be indemnified for installing a glass that is inferior and one that does fit my car correctly? How is it it has taken months to get to this point through Hello Peter when this could have been resolved telephonically by your so called claims managers. Instead of trying to get out of the claim I would suggest, as a long standing, loyal client you reconsider and resolve this matter with a sense of urgently!! I have had an independent assessor inspect my car and based on his expert opinion, he has indicated should you not address this issue he will happily facilitate this matter with the insurance ombudsman.
The service provider has already been out to try and rectify it - 2 hours later this was not possible as the pirate glass does not align with the sensor. This has been ongoing for months and I will not accept a settlement or pirate windscreen which I have made very clear in the NUMEROUS calls on a weekly basis. I am not sure who should be indemnified for installing a glass that is inferior and one that does fit my car correctly? How is it it has taken months to get to this point through Hello Peter when this could have been resolved telephonically by your so called claims managers. Instead of trying to get out of the claim I would suggest, as a long standing, loyal client you reconsider and resolve this matter with a sense of urgently!! I have had an independent assessor inspect my car and based on his expert opinion, he has indicated should you not address this issue he will happily facilitate this matter with the insurance ombudsman.
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Therese M's update22 Nov 2021, 17:27
Reviewer Update
Good day Discovery
The service provider has already been out to try and rectify it - 2 hours later this was not possible as the pirate glass does not align with the sensor. This has been ongoing for months and I will not accept a settlement or pirate windscreen which I have made very clear in the NUMEROUS calls on a weekly basis. I am not sure who should be indemnified for installing a glass that is inferior and one that does fit my car correctly? How is it it has taken months to get to this point through Hello Peter when this could have been resolved telephonically by your so called claims managers. Instead of trying to get out of the claim I would suggest, as a long standing, loyal client you reconsider and resolve this matter with a sense of urgently!! I have had an independent assessor inspect my car and based on his expert opinion, he has indicated should you not address this issue he will happily facilitate this matter with the insurance ombudsman.
The service provider has already been out to try and rectify it - 2 hours later this was not possible as the pirate glass does not align with the sensor. This has been ongoing for months and I will not accept a settlement or pirate windscreen which I have made very clear in the NUMEROUS calls on a weekly basis. I am not sure who should be indemnified for installing a glass that is inferior and one that does fit my car correctly? How is it it has taken months to get to this point through Hello Peter when this could have been resolved telephonically by your so called claims managers. Instead of trying to get out of the claim I would suggest, as a long standing, loyal client you reconsider and resolve this matter with a sense of urgently!! I have had an independent assessor inspect my car and based on his expert opinion, he has indicated should you not address this issue he will happily facilitate this matter with the insurance ombudsman.