I asked to be called back on Friday as I had a flat Tyre needed help to change or get the Tyre filled with air

I asked to be called back on Friday as I had a flat Tyre needed help to change or get the Tyre filled with air. Discovery didn't even bother calling me but the don't miss their date to take the premiums. I'm so disappointed and would advise on people not to take that car insurance. Imagine if I was in a remote area, I could've even killed with my kids. Discovery Insure doesn't care about it's consumers and that's very sad