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Lungisani K

1 reviews | Active since Apr 2018

10 Sept 2018, 13:09

I am Speechless about the Poor Communication and 0% disgusting service delivery!

No Accountability, Poor Communication, NO Reply to emails up until you call switchboard or CEO so that an Insensitive and rude claim administrator handling my claim can respond to my emails and give me useless feedback. Its been been a week since i have no valid reason why my claim is not being processed. All am told is "note I am awaiting the report from the assesor , once received I will advise accordingly"... in All honesty Im being taken for a ****. I have submitted everything that you wanted, what is it that Im waiting for now? how long does it take to assess a car?

0
Replies (3)
Discovery Insure
Discovery Insure's reply10 Sept 2018, 16:32
Official

Dear Lungisani

We acknowledge receipt of your complaint.

Kindly note that we are investigating. A representative will be in touch.

Regards
Thami

Discovery Insure

Discovery Insure
Discovery Insure's reply10 Sept 2018, 16:33
Official

Dear Lungisani

We acknowledge receipt of your complaint.

Kindly note that we are investigating. A representative will be in touch.

Regards
Thami

Discovery Insure

LK
Lungisani K's update13 Sept 2018, 13:10
Reviewer Update
Hi Thami During your investigation what is it that you discovered since its been 3 days? Is this claim ever gone be be finalized? its funny how 3 people are involved in this claim but they are doing absolutely nothing. its been a week & 4 days with no solid outcome. What frustrates me most is the fact that even after I have submitted the documents am still being asked stupid questions that in my understanding I've already dealt with telephonically let alone the fact that the courtesy car period is coming to an end and this claim is yet to be finalized. Is this how discovery treats its customers vele? Is it because im BLACK maybe? My age?