I am extremely disappointed.

I am a first car owner and I am currently insured with Discovery Insure, I think I have most of their product, Medical, Bank, Vitality and Life. So trust me when I say I am very fond of this company. So tomorrow it will mark a month since I had an accident. The reception that I received from them has been extremely disappointing. They never call just to update you on how far your claim is, every time I be the one picking up my phone to check the progress of the claim. Till this day my claim is still open and I need to know the progress so I can move further with my life. We pay our premiums every month for a smooth process whenever we encounter situations like this but you take the whole month to solve a situation like this. I won't I am extremely disappointed.