I AM BEING PUSHED FROM PILLAR TO POST

I AM REALLY ANNOYED ON HOW I AM BEEN TREATED, FIRSTLY WHEN I LODGED MY CLAIM ON MONDAY I RECEIVED AND SMS WITH THE CLAIM SPECIALIST NAME. HER NAME WAS GONTSE MOTEANE. THE WHOLE OF MONDAY SHE NEVER SAID ANYTHING NOR DID SHE ACKNOWLEDGE THAT SHE HAS RECEIVED MY CLAIM. ON TUESDAY I EMAIL HER AROUND 11:26 TO ASK FOR AN UPDATE, SHE IGNORED MY EMAIL, THAN AROUND 15:29 I SEND HER FOLLOW UP EMAIL, ONLY THAN DID SHE RESPOND TO INFORM ME THAT SHE IS NOT HANDLING MY CLAIM, MY CLAIM IS BEING HANDLED BY GUYS CALLED BRETT, AND THAT WAS HER RESPONSE. THE NEXT DAY I SEND HER ANOTHER EMAIL, ASKING HER IF SHE THINKS THAT THE SERVICE OR INFORMATION SHE PROVIDED TO ME, IF IT WAS GOOD, BECAUSE ALL SHE SAID , WAS BRETT IS HANDLING MY CLAIM. I ASKED HER IN THE NAME OF GOOD SERVICE WHY DID SHE NOT PROVIDE ME WITH BRETT SURNAME OR HIS CONTACT DETAILS, OR SHOULD I FIRST COMPLAIN IN ORDER TO GET GOOD SERVICE. SHE THAN RESPONDED AND APOLOGISED FOR THE BAD SERVICE SHE RENDERED TO ME. SHE THAN FORWARDED MY EMAIL TO KEITH BONDA AND BRETT AND SHE COPIED ME IN THE EMAIL. I THAN EMAILED KEITH TO ASK FOR AN UPDATE, HE THAN RESPONDED BY SAYING, “BRETT ASSIST IN THIS REGARD”. I THAN EMAILED BOTH PEOPLE ASKING FOR AN UPDATE. ONLY THAN DID I RECEIVE AN EMAIL FROM BRETT ADVISING THAT THE CLAIM WAS ONLY APPOINTED TO HIM YESTERDAY. SO WHY DID DISCOVERY PROVIDE WITH FALSE INFORMATION, FROM THE WORD GO, IS THIS A TACTIC TO DELAY MY OR FRUSTRATE MY CLAIM. IN THE SAME EMAIL BRETT THAN ADVISED ME THAT HE NEEDS TO CALL ME AND AT WHAT TIME CAN HE CALL ME TODAY, AND MY RESPONSE WAS ANYTIME IN THE MORNING. IT IS 12 MIDDAY AND STILL NOTHING. WHEN IT TIME FOR YOU TO DEBIT MY ACCOUNT FOR PREMIUMS YOU GUY DO THAT VERY PROMPTLY, WHY IS NOT THE SAME WHEN YOU CLAIM. I AM REALLY DISGUSTED ON THE TREATMENT. THE ONLY TIME WHEN DISCOVERY LISTENS IS WHEN YOU ON TWITTER, FACEBOOK AND HELLOPETER. I AM REALLY TIRED OF BEING ABUSED BY THIS BIG COOPERATION THAT IS DEPENDED ON US TO KEEP THEIR COMPANIES AFLOAT BUT THE TREAT ME LIKE SECOND CLASS CITIZEN. DISCOVERY HAS BEEN DELAYING IN DELAYING WITH MY CLAIM BY SHUFFLING FROM PILLAR TO POST.