Hurry Up and wait

I had someone bump my vehicle from behind on the 29 of April 2021. Apoun Registering a 3rd party claim for Discovery to pay me out i have had nothing but trouble and to this day my vehicle is still not fixed . From documents that were not received , to struggling to get a assessor to call me at the correct time of day , and having my vehicle finally assessed 2 months later only for the quotation to be incomplete i am lost for words. This is very upsetting.