How many times must I complaint??

I have been to your walk in center 3 times, sent 3 emails to [Email Removed] phoned in 5 times (at least) and received more than 5 calls from you guys. AND MY PROBLEM IS STILL NOT SORTED, HOW I ASK, ARE YOUR CLIENT SERVICES RUN ???<br> <br> One of your 'consultants' said they would phone me back last week Tuesday, still waiting for that call. We are 16 days into Feb and no one can give me a reason why my trips are not being recorded, even though I'm doing everything I should on my side (have my GPS, WiFi and bluetooth on). Obviously I wont get rewarded at the end of this month, because my points are not being recorded. <br> <br> It was all recording nicely before my policy started, but as soon as it started, nothing was being recorded.<br> <br> On the other hand, I'm posting a compliment on Discovery Health's page, because they know how its done.