How many months to wrap up a claim??

on 9.3.15 I reported my computer being damaged, it was collected, and the report was finally received by me on 20.3., after asking for it several times. Then absolutely no communication for weeks on end despite more emails from my side. Finally, when I phoned on 14.4.15, 5 weeks after the claims date, we managed to sort out some of the claim, but there was another part that needed attention. The part in question was collected the same week, and now the waiting game has started again. My emails are being blatantly ignored,again, despite reference numbers given. <br> What else do I have to do in order to wrap up this issue and move over to an insurer who CARES??? Your company apparently does not need me as a customer, otherwise I would not be dealt with this way, Public Holidays or not (one of the reasons given for no-reply)