LN
Louis N

1 reviews | Active since Nov 2017

30 Jul 2024, 09:35

How do you even set up MY policy in my wife's name with my ID number???

I was contacted by a Discovery agent yesterday, who persuaded me to sign up for Discovery Insure. Although I mentioned my intention to obtain additional quotes before making a decision, I was convinced to proceed with the sign-up.

I requested that the monthly debit order be deducted from my wife's account, as all our monthly debits are processed through her account, and my salary is deposited directly into it. However, I was informed that they needed to contact my wife for confirmation of the account.

After careful consideration last night, I have decided that I would like to obtain additional quotes. Therefore, I would like to cancel my Discovery policy for the time being.

The main issue arose this morning when I discovered that the policy was set up in my wife’s name, even though it was initially meant to be in my name. Despite my attempts to rectify this, I have been informed that the policy cannot be canceled.

How do you even set up a policy in my wife's name with my ID number???

I have previously transferred my retirement annuity from Discovery to Allan Gray due to unsatisfactory performance. I request that this issue be resolved promptly, or I will be forced to consider transferring my medical aid and life insurance as well.

Thank you for your immediate attention to this matter.

Sincerely,

0
Replies (4)
Discovery Insure
Discovery Insure's reply30 Jul 2024, 09:40
Official
Good Day Louis,
 
 That is concerning to hear, and we would like to apologize for the service and experience. 
 
  Our team will be in contact with you to discuss your concerns. 
 
 Regards
 Discovery Insure
LN
Louis N's update31 Jul 2024, 09:18
Reviewer Update
5 minutes to reply but no action has been taken.
LN
Louis N's update31 Jul 2024, 09:20
Reviewer Update
It's obvious that the situation is being ignored.

Discovery Insure
Discovery Insure's reply31 Jul 2024, 09:44
Official
Good day Louis, 

Please note that matter is currently being attended to, we have also sent a follow up on the escalation and will revert back.

We apologize for any frustration or inconvenience that you may have experienced, and we will work to rectify the situation and improve our processes moving forward.

Regards 
Discovery Insure