How Discovery insure lowered my DIGNITY and customer service nonexistent

<p>On the 10th January 2017 me and my family were armed ****** in our home. This was the most traumatic experience. This is nothing compared to the way we were treated by Discovery insure.</p> <p>Put in a claim with Discovery Insure on the 11th January 2017.</p> <p>The claim was handled by Precious Moganedi a very unprofessional consultant, her email etiquette was terrible and rude. </p> <p>After weeks of communicating with Precious, she informed me that someone else is taking over the claim.</p> <p>I was then contacted by Deon Ten Haaf who then came to my home on the 3rd February 2017 to an assessment. this was done and i claimed for more than 70 items.</p> <p>Deon Ten Haaf *********ly did a check on our Makro cards without permisssion,he only later obtained consent, i confirmed with Makro that the insurance needs consent before making enquries.</p> <p>he also did a check on my wife's business profile without consent and it had nothing to do with my personal claim.</p> <p>In my conversation with Deon I told him that the Playstation was bought in Game, when he indicated that it was a combo it then struck me that my wife had bought it in Makro and her relatives Makro card was used. This is a relative I had issues with. I lowered my dignity and went to this relative and got the relavant details.</p> <p>The claim was then rejected. HE WAS NOT INTERESTED on how the purchase was done but because my story was different.</p> <p>I was then call in to their offices and interogatted regard the same playstation, i explained again the story.</p> <p>i was then called on the 22 February 2017 by Deon to say the claim has been rejected, he was not willing to explain the rejected, he said i should read the letter.</p> <p>I on several occassions emailed Anton Ossip (CEO) explaining the situation regarding his staffs conduct and the claim but it was a waste of time.</p> <p>I then went through their internal dispute process, for the 30 days i was not contacted ONCE, Only when i emailed them did I get a response. The relative in question was not contacted ONCE to confirm the purchase, but they are sticking with the rejectionafter asking me for the details AND QUESTIONS POSED TO THEM, THEY DECIDED TO ANSWER ONLY THE SELECT FEW.(i wonder why) </p> <p>their internal processes are flawed as the person makes the decision to reject the claim is the same person who needs to review the claim. how are you going to have a fresh prespective. </p> <p>THEY HAVE NO SENSE OF CUSTOMER SERVICE AND THIS STARTS FROM THE HEAD DOWN TO THE EMPLOYEES.</p> <p>They will not contact you and speak to you as a a customer but hide behind emails.</p> <p>DISCOVERY INSURE HAS NO SENSE CUSTOMER SERVICE , please be aware.</p> <p> </p> <p>Now i will get a generic response from Discovery Insure.</p> <p> </p> <p> </p> <p> </p> <p> </p>