Household contents claim

I lodged a claim with Discovery Insure, under House hold insurance for my washing machine. A service provider, Golden Mile was sent to assess and after which the claim was approved and the service provider was authorized to do the repairs which they did end of July. A month later the machine started doing the same thing as before and I contacted the service provider as the repair came with a 3-month warranty. They came to do an assessment but informed me that because it was repaired under a claim, they will need to send another report to Discovery. A report was sent to Discovery on the 23rd of September. When I followed up a week later, the Discovery agent advised the report sent by the service prover is for the repairs they have already authorized and I told her that's because the machine is giving me the same problem as before and I have not received any communication since. Today I called their complaints department and the agent I spoke to said they would call the service provider and cut me. I have been without a washing machine for over 2 weeks now and am forced to pay for a laundromat. I have been a client of Discovery since 2003 and to date, I have 5 products with them. Their treatment has been very disappointing in dealing with the matter