JL
Johan L
1 reviews | Active since Nov 2010
04 Nov 2020, 14:34
House could be flooded - Discovery not responding !
I logged a claim for a leaking water pipe a month ago. I fixed it and had to replace bathroom and bedroom items. To date Discovery has sent out 2 plumbers over a period of a month to come and fix a broken pipe, the first a week after reporting the issue. WoW, my house could have been a swimming pool if I waited on Discovery. Claim remains unresolved with hardly any actions to date.
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Replies (2)JL
Johan L's updateReviewer Update
09 Nov 2020, 13:52Since escalating Discovery did respond immediately and once put in contact with correct teams, I got feedback within a day. The next day the claim was reviewed and assessed. Thank you for the support and assisting in concluding the matter.
JL
Johan L's update09 Nov 2020, 13:52
Reviewer Update
Since escalating Discovery did respond immediately and once put in contact with correct teams, I got feedback within a day. The next day the claim was reviewed and assessed. Thank you for the support and assisting in concluding the matter.
JL
Johan L's updateReviewer Update
10 Nov 2020, 21:16Hi
After being so satisfied and surprised with the service we received it has gone back to ZERO.
Thanks so much for the assessor who was so professional.
We were informed via email that the claim was approved (6 Nov) within a few hours and would be finalized as soon as we signed the attached document... No document was attached and my wife queried it on 6 Nov (afternoon). She also resent the same message on Monday and Tuesday and received no response from Sicelo Nobela who is the claim administrator and the email recipient.
Could someone else please assist?
Regards
Johan Landman
After being so satisfied and surprised with the service we received it has gone back to ZERO.
Thanks so much for the assessor who was so professional.
We were informed via email that the claim was approved (6 Nov) within a few hours and would be finalized as soon as we signed the attached document... No document was attached and my wife queried it on 6 Nov (afternoon). She also resent the same message on Monday and Tuesday and received no response from Sicelo Nobela who is the claim administrator and the email recipient.
Could someone else please assist?
Regards
Johan Landman
JL
Johan L's update10 Nov 2020, 21:16
Reviewer Update
Hi
After being so satisfied and surprised with the service we received it has gone back to ZERO.
Thanks so much for the assessor who was so professional.
We were informed via email that the claim was approved (6 Nov) within a few hours and would be finalized as soon as we signed the attached document... No document was attached and my wife queried it on 6 Nov (afternoon). She also resent the same message on Monday and Tuesday and received no response from Sicelo Nobela who is the claim administrator and the email recipient.
Could someone else please assist?
Regards
Johan Landman
After being so satisfied and surprised with the service we received it has gone back to ZERO.
Thanks so much for the assessor who was so professional.
We were informed via email that the claim was approved (6 Nov) within a few hours and would be finalized as soon as we signed the attached document... No document was attached and my wife queried it on 6 Nov (afternoon). She also resent the same message on Monday and Tuesday and received no response from Sicelo Nobela who is the claim administrator and the email recipient.
Could someone else please assist?
Regards
Johan Landman