Horrod service

Lodged a claim witn Discovery Insure in September 2023, since a someone came out to look at the damage and told me that the claim won't be approved as the proporty is old, I have had no formal feedback.

I would also like to know why discovery accepted my policy of the age of the property will be used to invalidate claims. The person was also adamant that the property has not even maintained which i profusely disagree with as the very roof he spoke of as unmaintained was sealed and painted last December.

The level of service received from Discovery leaves much to be desired, I had been with my previous insurer for more than 20 years and had never experienced any issues or such horrid service.