Horrific service received by a claims handler

A week ago I registered a claim with discovery on the app as I was ****** at gun point that morning, part of the items included my laptop that I use for work and personal. I received a person handling my claim by the name Reitumetse Mateme and she sent me an email very early the next day stating the required documentation. I send it to her about 2-3 hours later. No response on the day to say she has received it or anything. I called into the number provided and she was busy on a call, I spoke to a lovely lady Nonqoba N and she had advised me that none of the items from my email ie the police report was attached to the claim, I sent it to her and she attached it immediately. Reitumetse responds 2 days later, advising it takes 2-3 days to validate and provide and update ( this was on a Friday). On Monday which was yesterday , I received an email she needs proof of ownership for some of the items specified I respond to her email and receive no response,I call again this morning (Tuesday) and spoke to someone else because Reitumetse was on another call, I explain to her my response to the email and she advises me acceptable proof of ownership of which i immediately send to Reitumetse, no response. I call again at 17:15 to speak to her and she’s on a call. A guy advises me that she will respond to my email now she was busy. Her response is I received ownership and will give feedback by close of business tomorrow. Now my problem is how does it take an agent more than 24hours to respond to an email ? She is not interested in trying to make this process stress free. This ideal has already been traumatic but claiming has added to this trauma. Iv claimed before and it was the best experience but Reitumetse has turned me against discovery insure. Get people who want to work!