AZ
Aaron Z
1 reviews | Active since Oct 2023
03 Jan 2024, 11:03
Horrific Service from Discovery and they don't care about their customers.
Today is the 3rd of Jan 2024, again I must call Discovery and Renew IT about an update of my car! what is going with my car people, once again I am wasting my precious time with you yet, my money gets deducted every month. Your call centre agent placed me on hold for 20 minutes. I guess its because no one can tell me exactly what is happening with my car. Please can you give my car back and pay me all my premium that you have been deducting from my account, I will fix this car my self because you guys are just useless to deliver service according your promises.
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Replies (2)AZ
Aaron Z's updateReviewer Update
03 Jan 2024, 11:31Guys Renew IT Just confirmed that there are still waiting for approval from you. They have not done anything about the car. Almost two months this is really bad for such a big company like Discovery!!!
AZ
Aaron Z's update03 Jan 2024, 11:31
Reviewer Update
Guys Renew IT Just confirmed that there are still waiting for approval from you. They have not done anything about the car. Almost two months this is really bad for such a big company like Discovery!!!
AZ
Aaron Z's updateReviewer Update
03 Jan 2024, 12:57What is promptly because this claim has taken more than a month yet nothing is done on the vehicle. You guys have adopted a very unacceptable culture of hiding behind the systems no one pick the phone and get things done neither calling your customers. No manager is available for customers I can't even say anything about your staff and team leaders, I am still waiting for a phone call from Bheki and Aminah. Boitsepo placed my call on hold for more 20 minutes and she did not come back to me. You guys are useless I need my car I will fix it my self, Discovery is running a bogus business.
AZ
Aaron Z's update03 Jan 2024, 12:57
Reviewer Update
What is promptly because this claim has taken more than a month yet nothing is done on the vehicle. You guys have adopted a very unacceptable culture of hiding behind the systems no one pick the phone and get things done neither calling your customers. No manager is available for customers I can't even say anything about your staff and team leaders, I am still waiting for a phone call from Bheki and Aminah. Boitsepo placed my call on hold for more 20 minutes and she did not come back to me. You guys are useless I need my car I will fix it my self, Discovery is running a bogus business.