Horrific Service - Discovery Insure

This was the worst experience I've received from an insurer for a claim. It took them more than three months to resolve my claim. I only started getting serious attention after writing to the CEO of the business. I was assisted by Peter Rankhathali. He tried, but unfortunately he was limited in what he could do. His supervisors and their manager were terrible at best. They deliberately ignored all my communication, my complaints and they never responded to my emails nor did they ever return my calls. They were demeaning in their avoidance and made me feel uncared for and irrelevant. Kagiso Shabangu and Jacqueline Naidoo are the managers concerned. They don't have any customer service orientation. These two totally destroyed the once positive view I held of Discovery Insure. They just couldn't be bothered... Their social media relationship manager, Faz Sallie-Ndlela, was great. She showed real concern and tried to make amends for the terrible service experienced.