Horrific Service

Good day This is my 2nd review regarding the absolute **** service from Discovery insure.Its now exactly 1 month when my vehicle went in for a assesment whereby a Discovery client bumped my vehicle .All the relevent documentation and process had been done by me as requested by Discovery insure.After writing them 2 email to a consultant named Stephen wich helped me the first time and to their CEO Adrian Gore,i have not had any feedback.Maybe because i am not a client off theirs?I phoned last week and spoke to a Discovery consultant in n decent friendly manner to please assist me,wich she assured me that the consultant working on my case will be calling me at the latest Tuesday the 5th off June.Today is the 6 off June and still no call from Discovery.The name says it all,i "Discovered" why i am not a client off theirs.My next option is to take this matter to the Ombuds man,hopefully they will be able to assist me regarding this Concern.