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Keegan K

1 reviews | Active since Jun 2019

17 Nov 2023, 17:11

Horrific service

I’m highly disappointed at the moment after being insured with Discovery for over 6 years. It’s is by far the worst service I’ve received ever thanks to Moipone Rosina Kgokolo. I submitted a claim on 14.11.2023 and received an email and sms stating that I’ll be contacted within 24 working hours. We are over 72 working hours with no communication from the claims handler. I personally had to make a call by which I was assisted by Aboo Williams who willing assisted me by booking my vehicle in for an assessment. Kudos to you Aboo Williams.

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Replies (1)
Discovery Insure
Discovery Insure's reply17 Nov 2023, 18:53
Official
Good Day Keegan

We are truly sorry to hear about your experience with our team. 

We will look into your concerns and ensure that the matter receives the necessary attention to assist with a resolution. Feedback will be provided to you in due course. 

Regards
Discovery Insure