Horrid Service

This claim was lodged on the 25-06-2020. 113 days.

A pipe burst over our children's room and flooded the whole pressed ceiling. Water dripped through sections and soaked the insulation. Water flowed down the far side of the room with streaks still visible on the far side.

The pressed ceiling was flooded completely with water penetrating in between the panels and cannot be simply painted over as the panels will rust. The work required is for the damaged patches to be cleaned and the insulation removed and replaced. Over and above painting.

This was explained at length numerous times to the discovery consultant Nombulelo Hegeni and it was simply ignored. I escalated the matter with the consultant and we were received with belligerence and contempt. I would highly recommend you listen to the exchange. After another three weeks of waiting for the promised call for the repair team to make the repairs, I had to call the consultant again, or plead really, that the work be done.

Today the repair team finally arrived at the scene (3 and a half months late) and were only prepared to paint the walls and the ceiling, with nothing to be done to the damaged pressed ceiling.

When the discovery consultant Nombulelo Hegeni she accused me of wanting my ceiling replaced which I specifically explained again that was not the case. This situation is now just absurd.

I have been treated with disdain and contempt. At no point has Discovery shown any urgency in dealing with the serious situation of our kids room flooding and the pressed ceiling trashed due to a water leak. I pay Discovery more than R60,000 per year and have done so for some time and they do not care to uphold their side of the contract.