Horrid claim experience - inferior service and that’s being kind

Since submitting my claim on the morning of 2 May until now, late 5 May, I have been pushed from pillar to post and back again for a simple claim on a damaged iPad device which is specified on my policy to ensure attention in the event of a problem due to dependency thereof. The latest excuse from Discovery for the delay is IT system related. Despite more than 5 persons involved in an email chain, there is little to no response despite extreme patience and pleading. Considering their promise to resolve claims like these within 48 hours max, I remain at their mercy despite having submitted all required information and supporting documents to their satisfaction. It first took almost 48 hours for an initial response, after which I still had to spend 30 minutes to their call centre to get the process properly started. I could go on and on but there’s so much detail and I don’t have time to document it here. Totally unacceptable service.