HORRIC SERVICE - DISCOVERY INSURE

THE WORST INSURANCE COMPANY TO DEAL WITH BY FAR!!! I HAVE A CLAIM FOR A ****** VEHICLE USED FOR BUSINESS TOGETHER WITH SPARE PARTS AND TOOLS, SO THE VEHICLE WITH THE SPARE PARTS AND TOOLS WAS ******. WE SENT EVERYTHING THROUGH TO DISCOVERY INSURE, INCLUDING THE POLICE REPORTS, REPLACEMENTS QUOTES FOR ALL ELECTRICAL TOOLS AND QUOTE/INVOICE FOR SPARES THAT WAS ******. NOW DISCOVERY INSURE FINALISED THE CLAIM. I HAVE BEEN TRYING TO FIND OUT WHAT IS HAPPENING WITH THE SPARE PARTS AND TOOLS AND HAVE BEEN GIVEN THE RUN AROUND FROM A-Z AND ALL THE WAY BACK TO A.... I AM BEYOND FED UP. THIS VEHICLE WITH THE TOOLS AND SPARES IS USED FOR BUSINESS. HENCE THE BUSINESS NAME AND REGISTRATION NUMBER ON THE POLICY. BUT SOME IDIOT AT DISCOVERY MADE THIS TO BE A PERSONAL POLICY AND LAST YEAR WHEN WE HAD THE SAME **** IT WAS NEVER CHANGED... NEEDLESS TO SAY NO SMALL BUSINESS OWNER CAN AFFORD TO REPLACE A VEHICLE AND SPARES AND TOOLS JUST LIKE THAT. THAT IS WHY WE HAVE INSURANCE.... AND NOW YOU ARE CLAIMING THIS IS FINALISED AND AT THE END OF THE DAY WE CAN NOT OPERATE FULLY AND WE ARE LOOSING MONEY BUT YET WE NEED TO CONTINUE TO PAY YOU ON TIME.... I NEED TO KNOW WHAT DISCOVERY PLANS ON DOING TO FIX THIS AND TO FINALISE THE CLAIM AS A WHOLE (VEHICLE TOOLS AND SPARES)!!!!