Horrible service, no feedback from CS and incorrect debit

Called in on the 04.09.17 to change D/O details, Makhumalo Mlanbo told me that I will get feedback within 48 hours - still waiting. This resulted in changing my D/O as requested but then went on to change my D/O date which was not requested. Money deducted from my account for the 'pro-rata' due to poor staff. 22.09.17 spoke to Clerence Molatelo - still waiting his feedback which was due the same day. 26.09.17 spoke to Ayanda Pholwene - now need to wait another 48hrs. Which means that my D/O will be going off again! Horrible service and not impressed. Cancelling my policies (insurance home and car and health)! Quick to take money but takes forever to resolve anything!