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Naledi N
1 reviews | Active since Nov 2025
12 May 2026, 12:49
Horrible service from Discovery car insurance consultant!
I had a disappointing experience trying to cancel my policy. I was polite and simply requested to close my account, but the consultant questioned my decision, asked where I was going next, and called my choice “nonsensical” and “illogical” when I didn’t share. I found this unprofessional and unnecessary. I expected a more respectful and straightforward cancellation process.
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
12 May 2026, 13:05Good Day Naledi,
That is concerning to hear, and we would like to apologize for the service and experience.
Kindly send us your policy details in order for our team can be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Kindly send us your policy details in order for our team can be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's reply12 May 2026, 13:05
Official
Good Day Naledi,
That is concerning to hear, and we would like to apologize for the service and experience.
Kindly send us your policy details in order for our team can be in contact with you to discuss your concerns.
Regards
Discovery Insure
That is concerning to hear, and we would like to apologize for the service and experience.
Kindly send us your policy details in order for our team can be in contact with you to discuss your concerns.
Regards
Discovery Insure
Discovery Insure's replyOfficial
12 May 2026, 13:43Good day
We are truly sorry to hear about your experience when attempting to cancel your policy. We understand how disappointing and uncomfortable this interaction must have been, particularly when your request was straightforward and handled with courtesy on your part.
We sincerely apologize if the consultant’s approach or choice of language came across as dismissive or unprofessional. This is not the level of respect or service we strive to provide, and your experience does not align with our customer service standards. Customers are entitled to make decisions about their policies without feeling questioned or judged.
Your feedback has been taken seriously and will be addressed with the relevant team to ensure that future cancellations are handled in a respectful, professional, and seamless manner.
Thank you for bringing this to our attention. We appreciate your honesty and regret that we did not meet your expectations on this occasion.
Regards
Discovery Insure
We are truly sorry to hear about your experience when attempting to cancel your policy. We understand how disappointing and uncomfortable this interaction must have been, particularly when your request was straightforward and handled with courtesy on your part.
We sincerely apologize if the consultant’s approach or choice of language came across as dismissive or unprofessional. This is not the level of respect or service we strive to provide, and your experience does not align with our customer service standards. Customers are entitled to make decisions about their policies without feeling questioned or judged.
Your feedback has been taken seriously and will be addressed with the relevant team to ensure that future cancellations are handled in a respectful, professional, and seamless manner.
Thank you for bringing this to our attention. We appreciate your honesty and regret that we did not meet your expectations on this occasion.
Regards
Discovery Insure
Discovery Insure's reply12 May 2026, 13:43
Official
Good day
We are truly sorry to hear about your experience when attempting to cancel your policy. We understand how disappointing and uncomfortable this interaction must have been, particularly when your request was straightforward and handled with courtesy on your part.
We sincerely apologize if the consultant’s approach or choice of language came across as dismissive or unprofessional. This is not the level of respect or service we strive to provide, and your experience does not align with our customer service standards. Customers are entitled to make decisions about their policies without feeling questioned or judged.
Your feedback has been taken seriously and will be addressed with the relevant team to ensure that future cancellations are handled in a respectful, professional, and seamless manner.
Thank you for bringing this to our attention. We appreciate your honesty and regret that we did not meet your expectations on this occasion.
Regards
Discovery Insure
We are truly sorry to hear about your experience when attempting to cancel your policy. We understand how disappointing and uncomfortable this interaction must have been, particularly when your request was straightforward and handled with courtesy on your part.
We sincerely apologize if the consultant’s approach or choice of language came across as dismissive or unprofessional. This is not the level of respect or service we strive to provide, and your experience does not align with our customer service standards. Customers are entitled to make decisions about their policies without feeling questioned or judged.
Your feedback has been taken seriously and will be addressed with the relevant team to ensure that future cancellations are handled in a respectful, professional, and seamless manner.
Thank you for bringing this to our attention. We appreciate your honesty and regret that we did not meet your expectations on this occasion.
Regards
Discovery Insure