Horrible service delivery

On the 4th of December I had to call Discovery to tow our vehicle it was damaged by deep water in the road. The baseplate came loose and was crunched up below the Kombi. Our vehicle stood for almost a week at the towing company before being driven to the assessors (in the damaged condition). It the took another week for repairs. We finally got it back at 16:30 on the 17th of December. When we got home, we noticed our back bumper is now sporting two large cracks very clearly from incorrect towing. I immediately contacted the claims consultant to inform her of the situation. To make matter worse, the next morning as I wanted to start the car a full pulley with the mounting fell out of the engine onto my driveway. I immediately emailed our claims consultant Nqobile and phoned her the following Monday. Seeing as all the mechanics were closing for Christmas there was not much to be done except getting a courtesy car again.

The new year came around and on the 4th of January I phoned Discovery again to hear what is happening with our vehicle. Further calls were made on 5 January, 10 January, 11 January and on 12 January. Every time a promise is made that a call back will follow. This is after calls are dropped twice per day and you have to start the whole process again. I do not want to even calculate how much airtime we have spent. On 10 and 11 January, I was assured the seevice provider appointed to fix the car will collect the car from my house, but to date the car is still in my driveway.

Not once has any of the claims consultants phoned us back like they said they would, the service provider appointed has still not come to pick up our vehicle and we have no idea what is happening to rectify the damages caused by the service provider Discovery appointed. Lerato, Nellie, Kaylene, Nqobile, Cindi (perhaps Cynthia) and Lesego apparently do not think it important enough to answer or call back their paying clients, despite making many promises. Getting to talk to a manager is impossible. Extremely disappointed and would not recommend Discovery vehicle insurance to anyone because when their service providers damage your vehicle you are on your own